got a question for us?
Making a skin care purchase online can be a daunting task. We understand that and we’re here to help.
If you’re wondering about our bettyquette products or our excellent customer service you’ve hit the jackpot by visiting this page.
It’s our comprehensive list of FAQS or frequently asked questions for those of us who prefer full terminology.
Can’t find the answer you’re looking for? Contact our extremely helpful customer care team and they’ll reply quicker than you can say, “That was almost as quick as my bettyquette delivery!”
Australia and New Zealand. All orders over $75 are free! Delivery for orders under $75 is: Australia: $8 Express Post New Zealand: $15 5-10 business days Not long! All orders are processed within 1-2 business days of being received. Orders with free delivery are sent via Australia Post's standard delivery service. We don't offer a Not if you don't want to. Australia Post will contact you via email or SMS once your order is on its way. You can choose how you would like to receive your order using the Australia Post options. If you would like a message included with the gift, please type it into the comments section when you place the order. Please email us and we'll do our best to help you. If the order has already been sent, it can't be changed or After you’ve placed your order, you should receive two emails from us: If you haven’t received any emails from us, please check your junk/spam folder – If they’re not in your spam/junk folder, please email us and we’ll check that the correct email address was entered at checkout. Gah! That is so annoying. We are VERY particular about our product and it’s packaging. Everything that leaves our warehouse is checked thoroughly while being packed for you. Unfortunately, we have no control over what happens to our blush pink parcels of goodness when they are on their way to you. Please email email us with a photo of your damaged bottle and we’ll get a replacement out to you ASAP.Where do you deliver to?
How much is delivery?
How long will it take for my delivery to arrive?
I pick my order up from you?
Do I have to sign up for my delivery?
Can I order and send Bettyquette as a gift?
Can I change or cancel my order?
I've placed an order but I haven't received any emails from you yet. Help!
My order has arrived and the bottle is damaged. Help!
where are your products made?
Our range of natural beauty oils are made in Brisbane, Australia.
Do your products contain any nasties?
No. Both our face oil and our body oils are made from natural botanical plant-based oils and essential oils. They’re free from sulfates (SLS/SLES), parabens, PEGs, GMOs and mineral oils.
Are your products tested on animals?
No. Our products are only tested on humans.
Can you send me some product samples?
Unfortunately not. However please know that all of our blends are extremely gentle on the skin. There are no fillers, no parabens, no sulfates, no nasties in any of our products. Just natural botanical
Is your packaging recyclable?
Yes. Our bottles are made in Australia using BPA free PET plastic, with our face oil bottles being made by Australia’s first carbon neutral plastics
Both our face oil and body oil bottles are recyclable, true to size and functional. We want you to be able to see the product and get every last drop of
The packaging your order arrives in is also recyclable.
What is the shelf life of Betyquette face and body oils?
Our face and body oils are completely natural – meaning they’re free from any unnatural preservatives – and have a shelf life of 6 months after opening.
Please store your products at room temperature and out of direct sunlight.
Our face and body oils are blended using only natural If your skin feels like it needs it, then yes, you should. If you prefer, you can mix a couple of drops of face oil with your moisturiser. That works just as well as layering the products on your skin and saves time. What’s in your face oils?
Should I use a moisturiser on top of Bettyquette face oils?
A full list of our skin loving ingredients can be found on each body oil product page. Here are the key natural oils we use: Jojoba Oil – the skin loving over achiever. Bursting with an array of vitamins, fatty acids and powerful antioxidant properties, jojoba oil is hypoallergenic, antibacterial, non pore clogging and intensely moisturising. Sweet Almond Oil – the hypoallergenic powerhouse. A mild, lightweight oil, rich in Vitamin E and packed with hypoallergenic properties, making it great for sensitive skin types. Fractionated Coconut Oil – the hydration hero. Packed with antioxidants and vitamins which protect against premature ageing and prevent moisture loss, coconut oil offers intense hydration to replenish and restore dry skin. Kukui Nut Oil – The Hawaiian Healer. Used for centuries in Hawaii, Kukui Oil provides natural skin smoothing and soothing that leaves skin feeling silky soft. what oils are used in your body oils?
You sure can! We love seeing your photos. Instagram: Tag us @bettyquette and use the hashtag #bettyquette and/or #iambetty so we can find your gorgeous photos. Facebook: Share a photo, leave a review or a comment on our Facebook page anytime. You can leave a review on right here on our website. Each product has it’s own review section:Can I share a photo of my bettyquette products on Instagram or Facebook?
Where can I leave a review of your products?
Yes we do. If you’re a salon, boutique or online store and would like to stockj our products we'd love to hear from you. please email us for a wholesale information pack.Do you offer wholesale prices?
