Terms and conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. By continuing to use our website on or after April 4, 2019, you will be agreeing to the terms and conditions set-out below.

Who we are

This website is operated by Bettyquette Pty Ltd. ABN 631 437 253

PO Box 974, Cleveland 4163, Brisbane, Australia

PRIVACY

Secure online ordering

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Your PayPal details or credit card numbers are protected while in transit using the industry standard Secure Sockets Layer (SSL) encryption*. Moreover, your credit card information is encrypted when it is stored on our network, protecting it from theft or internal compromise.

*SSL encryption ensures that your information is protected and cannot be read by others as it travels over the Internet. The secure mode begins when you begin the checkout process. Your web browser will indicate when you’re on a secure page. You also can verify that your information is encrypted by looking at the URL line of your browser. When visiting a secure server, the first characters of the site address will change from http to https.

Furthermore, we will never hold your credit card details on our system; these details are held and processed by PayPal so you can be assured that your card details are never held by us.

Information we collect when placing an order

We ask you for the following information so we can process you order:

• your name
• e­mail address
• shipping address
• billing address and
• payment information.

If necessary, we might use this information to contact you during the processing of your order. We also use your information to personalise your shopping experience (such as a personal greeting, making automated marketing decisions on how to best serve you information, re-targeting ads through linked social channels etc). At any time, you may contact us to request the information that we have stored – we will happily provide this information to you, but may ask for you to verify your identity.

Information we collect when subscribing to our VIP list (newsletter)

Our Bettyquette Beauty Club (newsletter) is an optional service to our customers and the visitors to our site. Our newsletter keeps you up to date with any upcoming events, product promotions and other special announcements. Your first name and email address is required to receive our newsletter. We will not share your email address with any third­ party without your explicit consent. You are able to unsubscribe at any time by following the instructions at the bottom of each newsletter that we send you. You may also request for your email and data to be completely erased – please contact us to process this request.

Information we require to process refunds or returns:

1. Customer order number and/or name the order was placed under.

2. Evidence of claims being made in regards to faulty or damaged products: Photographs of the faulty/damaged goods to be emailed to customercare@bettyquette.com.au

Bettyquette Pty Ltd may also request faulty/damaged goods be returned to the following address for inspection:

Bettyquette Pty Ltd, PO Box 974, Cleveland QLD 4164

Information we collect when leaving a comment or review

When visitors leave comments or reviews on the site we collect the data shown in the comments/review form, and also the visitor’s IP address and browser user agent string to help spam detection.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information such as your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Who we share your data with

(a) Personally Identifiable Information: Bettyquette Pty Ltd will not rent or sell your personally identifiable information to others. We may store personal information in locations outside the direct control of Bettyquette Pty Ltd (for instance, on servers or databases co-located with hosting providers). Any personally identifiable information you elect to make publicly available on our site, such as posting comments on our blog page, will be available to others. If you remove information that you have made public on our site, copies may remain viewable in cached and archived pages of our site, or if other users have copied or saved that information. To remove a comment or review from our site, please contact us at customercare@bettyquette.com.au

(b) Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain Bettyquette services. Non-personally identifiable information may be stored indefinitely.

(c) Instances Where We Are Required To Share Your Information: We may share information with governmental agencies or other companies assisting us in investigation of fraud or prevention of it. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes. We will NOT give, sell, or lease your personal information to third parties.

(d) What Happens In The Event Of A Change Of Control: We may buy or sell/divest/transfer the company (including any shares in the company), or any combination of its products, services, assets and/or businesses. Your information such as customer names and email addresses, and other User information related to Skin Boss may be among the items sold or otherwise transferred in these types of transactions. We may also sell, assign or otherwise transfer such information in the course of corporate divestitures, mergers, acquisitions, bankruptcies, dissolutions, reorganizations, liquidations, similar transactions or proceedings involving all or a portion of the company. You will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

(f) Testimonials: We display personal reviews of satisfied customers on our site in addition to other endorsements. By completing our product review, you consent to us posting your review along with your name, on our website. If you wish to update or delete your review, you can contact us at customercare@bettyquette.com.au

Trademarks

Bettyquette®, Get Up And Glow® and Sleep On It® are registered trademarks of Bettyquette Pty Ltd

How to contact us

You’re welcome to contact us at any time if you are concerned about the use of your personal information.

Please email us: customercare@bettyquette.com.au or phone 0407 439 204

Correspondence may be sent to:

Bettyquette Pty Ltd

Level 1, Suite 418

241 Adelaide Street

Brisbane  QLD  4000

or

PO Box 974

Cleveland QLD 4163